For 2026 we will not have single-day passes available for purchase. All passes will be two-day passes.

All sales are FINAL. There are NO REFUNDS OR EXCHANGES. Only wristbands purchased through ShowClix or RedWest’s verified ticket exchange partners (including Tixel) are valid. Wristbands obtained through unauthorized sellers may be void and denied entry. Wristbands must be securely fastened to the wrist by festival staff and must remain on the wrist for the entire duration of the festival. Wristbands may not be removed, transferred, exchanged, resold, or shared. Do NOT remove your wristband between days. Any wristband that is cut, stretched, tampered with, removed, or altered in any way will be void and will not be accepted for entry. If a wristband is removed by Festival staff or security, it will not be replaced. If a wristband is lost, stolen, damaged, or excessively tightened, it may be replaced ONE TIME ONLY at the sole discretion of RedWest for the original purchaser with valid ID and proof of purchase. Replacement fees may apply. RedWest reserves the right to refuse replacement if tampering is suspected. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY. All wristband replacements are subject to order verification. If you require a replacement, the original purchaser must visit the Festival Box Office/Wristband Assistance near the festival entrances and present: A government-issued ID Order confirmation The original wristband (if available) A $25 wristband replacement fee will apply. Replacement wristbands cannot be shipped prior to the festival. The only way to receive a replacement is in person at the festival Box Office. Please note that replacements can only be issued for wristbands purchased through RedWest or our verified resale partner, Tixel. We cannot assist with orders purchased through third-party sellers or unauthorized resale platforms. REVOCABLE LICENSE The wristband is a revocable license to attend RedWest. RedWest reserves the right to revoke or cancel this license without refund at any time if the Holder: Violates festival or venue policies Violates any law Engages in unsafe or disruptive behavior Fails to comply with festival staff or security instructions Holder voluntarily assumes all risks associated with attending the festival, including the risk of personal injury, illness, property damage, or loss. Holder releases and holds harmless RedWest, its owners, staff, vendors, partners, and venue from any claims arising from attendance at the Festival. Unauthorized resale, duplication, or transfer of wristbands is strictly prohibited. Wristbands may be voided without refund if resold or transferred in violation of festival policy.

Please contact our partners at Leap!

2026 information is not yet available. Please sign up for festival updates here to be the first to know about 2026 tickets.

Fans have the ability to sell and purchase through Tixel. If you purchased a ticket and can no longer attend the festival, you can also use the exchange to resell your tickets.

Yes! You can update the name on your ticket or order by visiting the MyTickets Portal and making the adjustment directly there. If you cannot access your account, please contact Leap or submit a request at this link.

Please stay tuned for 2026 upgrade information.

No. RedWest will not be offering a wristband exchange this year. All wristbands will be shipped directly to the original ticket purchaser in advance of the festival. This allows guests to arrive festival-ready and helps us eliminate long box office lines and entry delays. Please ensure that your shipping address is correct at the time of purchase, as wristbands will be mailed prior to the event. Once shipped, RedWest is not responsible for incorrect or outdated shipping information provided by the purchaser.

Tickets will ship to you about a month before the festival. If you need to change your shipping address, log in to your Leap MyTickets account, click “sign in” then manage your order and shipping address there. If you purchase your ticket within seven days of the festival, you will pick up your wristbands at Will Call located at the festival Box Office near the festival General Admission entrance. If you do not receive your wristband by the week before the event, please reach out to Leap. You can then pick your tickets up at the Box office. Please have your Leap order confirmation and government-issued ID ready.

First, please log in to your Leap MyTickets account to confirm your order and verify that your tickets were successfully purchased. If you are having trouble accessing your account, please contact Leap support for assistance. Once you have confirmed your order, please visit the Festival Box Office located near the General Admission entrance on the day of the event. Replacement wristbands can only be issued to the original purchaser with a valid ID and proof of purchase, and only for tickets purchased through RedWest or our verified resale partner, Tixel. Unfortunately, we cannot assist with tickets purchased through third-party sellers or unauthorized resale platforms, and those wristbands may be invalid for entry.

All wristband replacements are subject to order verification. If you require a replacement, the original purchaser must visit the Festival Box Office/Wristband Assistance near the festival entrances and present: A government-issued ID Order confirmation The original wristband (if available) A $25 wristband replacement fee will apply. Replacement wristbands cannot be shipped prior to the festival. The only way to receive a replacement is in person at the festival Box Office. Please note that replacements can only be issued for wristbands purchased through RedWest or our verified resale partner, Tixel. We cannot assist with orders purchased through third-party sellers or unauthorized resale platforms.

2026 information will be available at a later date.

If you purchased ticket insurance and have questions about your coverage, please start by reviewing this website: If you need to file a claim or have questions about your coverage, you can sign in and reach out to FanShield at this link: https://requestmyrefund.com/enhancedrefundprogram/certificate

2-day passes are only valid for the original ticket holder and cannot be split up or transferred for individual days. Each 2-day ticket is scanned and activated at entry, which grants access for the full festival weekend.

Kids 6 and under are free to enter general admission areas. All other areas (GA+, VIP, and VIP+) will require a ticket. Please bring a picture of their birth certificate for proof to enter.

What is a Family Four-Pack? The Family Four-Pack is a discounted bundle of four tickets available for purchase as a package. Do all four tickets have to be used by family members? No. Despite the name, the tickets can be used by anyone. You’re welcome to share them with friends, family, or a mix of both. Do attendees need to verify they are family? No verification is required. There are no restrictions on who can use the tickets within the four-pack. Do all four tickets need to enter the event at the same time? No. Can I split the tickets between different people? Yes. You can distribute the tickets however you’d like. Each ticket can be used by a different person. Is this just for families? No. The Family Four-Pack is simply a discounted option for groups of four—any group can take advantage of it. Can I transfer tickets to others? Yes. Tickets can be transferred according to our standard ticket transfer policies. Can wristbands be transferred between people? No. Wristbands are non-transferable once issued and placed on a guest. Any attempt to transfer or share a wristband may result in confiscation of the wristband and removal from the event.